repair and warranty

Koni Design Service and Repair: For long-lasting jewelry care and fair treatment

Welcome to the Koni Design service and repair page, where we are dedicated to the care and maintenance of your precious jewelry. At Koni Design, we believe that jewelry is not just a fashion accessory, but also carries emotional meaning. Therefore, we offer comprehensive service and repair services to ensure the beauty and longevity of your jewelry. Our approach is based on fairness and care to ensure that your jewelry always remains in the best condition.

Our services

Our range of services includes a variety of services aimed at keeping your jewellery in perfect condition, including professional cleaning, polishing, resizing, soldering and replating. We only use high-quality materials and advanced techniques to ensure that your jewellery looks like new and retains its original beauty.

Repairs with care and precision

At Koni Design, we understand that jewelry is often associated with personal memories and emotions, so we treat each piece with the utmost care and precision. Our experienced team of jewelry experts specialize in repairing and restoring damaged or worn jewelry. Whether it's replacing a missing stone, fixing a broken clasp, or remaking a damaged piece, we'll do everything we can to exceed your expectations.

Fairness and transparency

Fairness and transparency are our top priority in our service and repairs. We offer clear and fair prices, with no hidden costs. Before each repair, you will receive a detailed estimate of the work required and the associated costs. We work closely with you to ensure that you are fully informed about the process and satisfied with the result.

Sustainability and responsibility

Koni Design is committed to promoting sustainable practices and taking responsibility for the environment. We use environmentally friendly methods and materials to minimize the impact of our work on the environment. We are also committed to fair working conditions and ensure that all of our employees work under fair conditions.

Care and maintenance of your jewellery

We not only offer repairs, but also valuable tips and advice on how to care for and maintain your jewelry. Regular inspections and professional care can significantly extend the life of your jewelry. Our experts will be happy to advise you on how to properly clean and store your jewelry at home.

Conclusion

Koni Design stands for excellent service and professional repairs to ensure the beauty and longevity of your jewelry. With a deep understanding of the emotional meaning of jewelry and a strong commitment to fairness and sustainability, we are your trusted partner for all your jewelry needs. Visit our service and repair page to learn more about our services and to know that your jewelry is in the best hands.

our service

In recent years we have been happy to be able to offer our customers an all-inclusive service. This has also included repairing our jewelry free of charge.

Due to the continuous growth of our business and our Koni community, we are unfortunately forced to charge flat rates for certain repairs from 2023 onwards. We have tried to make this as fair as possible.

We will continue to strive to offer our Koni Family only the best every day & ask for your understanding for this renewal.

guarantee

For our Koni jewelry we offer a 1 year guarantee from the date of purchase. The guarantee applies to all manufacturing and processing defects, such as gold plating that does not last long, defective chains or defective clasps.

This does not include any damage caused by the consumer, e.g. broken chains due to external influences, broken parts of the piece of jewelry, wear and tear and scratches, contamination due to improper use, contamination due to improper storage or wear and tear.


If defective Koni jewelery (at its discretion and assessment) does not fall under the guarantee or warranty claim, it can be repaired for a fee.

Regardless of the guarantee, you are entitled to the rights within the framework of the statutory guarantee. These are not restricted by the guarantee.

repairs and fabrications

Koni Design does have some fixed repair prices, but these serve as a rough estimate. In special cases, there may be increased repair costs, it can then be decided whether this repair should be carried out.

Band change from Koni bands 2 € / band change from bracelets with balls 4 € / band change from other bands 5 € / band change from bands with several plates from 5 € / new threading of bracelets with stones 5 € / new silver clasp 5 € / new gold clasp 35€ / Solder additional gold eyelets for bracelets or necklaces 25€ / chain/chain ring €15 / reduce chain ring €10 / replace chain ring stone €5 / new knotting of chains and bracelets €15 / cleaning + gilding €15 / undoing knots €5 per knot / shortening of bracelets or necklaces €10 / lengthening of bracelets / necklaces €10 + additional material costs