repair and warranty

Koni Design Service and Repair

Sustainability and care for your Koni jewelry

Welcome to Koni Design! We are dedicated to the care and repair of our jewelry so that it not only stays beautiful, but can accompany you for a lifetime . Jewelry is more than an accessory - it tells stories and preserves memories. That is why we offer sustainable and fair Services exclusively for your Koni jewelry.

Jewelry care starts here

Your Koni jewelry is made to last forever, but even the best pieces can need repairs sometimes. Instead of throwing away broken jewelry, we would like to encourage you to act sustainably and have your jewelry repaired. This saves resources, reduces waste and protects the environment .

This service applies exclusively to Koni jewelry. With high-quality materials and precise handwork, we ensure that your favorite pieces look like new again.

fairness and mindfulness

We not only focus on high-quality jewelry, but also on a strong team that works with passion and care. Fair pay and good working conditions are a matter of course for us, because this is the only way we can offer you the best service.

That's why we don't offer free repairs. We want you to appreciate your jewelry, treat it with care and make conscious decisions. Our prices are fair and transparent - you always know exactly where you stand.

Responsibility for the environment and our customers

Sustainability is an integral part of Koni Design. By repairing instead of buying new items, we are contributing to more conscious consumption. Our environmentally friendly methods and long-lasting designs ensure that your jewelry will accompany you for many years.

Please note: Our service applies exclusively to Koni jewelry. We are proud of the quality of our pieces and want them to maintain these standards even after a repair.

Together for the future of your jewelry

With the right care, your jewelry will stay beautiful for a lifetime. We are happy to give you tips on how to clean and store your Koni jewelry at home to protect it as best as possible. If you have any questions, please send us an email to: hello@konidesignshop.com

our service

For the past few years, we've proudly offered an all-inclusive service, including free repairs for our jewelry. However, as our business and the Koni community grew, we had to introduce flat rates for certain repairs in 2023—fairly priced to continue providing you with the best service.

At the same time, we've noticed that, due to the rise of fast fashion, many pieces of jewelry are simply thrown away if they develop minor damage. We want to change that. Our goal is to promote the longevity of your jewelry and encourage more conscious use.

Thank you for your understanding of this change – together we are setting an example for sustainable and appreciative consumption .

guarantee

At Koni Design, we want to ensure you enjoy your jewelry for a long time. That's why we offer a 1-year warranty from the date of purchase, which covers manufacturing and processing defects. These include, for example, non-permanent gold plating , broken chains , or clasps that don't work properly.

However, the warranty does not cover damage caused by improper use or external influences. Examples include broken chains due to pulling, broken parts, signs of wear, scratches, dirt from improper storage, or wear and tear from daily use.

If a defect falls outside the warranty conditions, we will carefully examine your piece of jewelry. If possible, we will offer you a repair service for a fee to give your favorite piece a new lease of life.

Regardless of our guarantee, you will of course still have all your statutory warranty rights – these are not restricted by our guarantee.

repairs and fabrications

Koni Design does have some fixed repair prices, but these serve as a rough estimate. In special cases, repair costs may be higher, and a decision can be made at that point whether the repair should be carried out.
This applies exclusively to our jewelry. Aside from replacing certain bracelets, we do not offer a repair service for non-Koni Design jewelry.

SERVICES:

Replacing Koni bands 2€ / Replacing bangles with beads 4€ / Replacing other bands 5 € / Replacing bands with multiple plates from 5€ / Re- threading bracelets with stones 5 € / New silver clasp 5€ / New gold clasp 35€ / Additional gold eyelets for bracelets or necklaces 25€ / Soldering a chain/chain ring 15€ / Resize ring 10€ / Replace ring stone 5€ / Re-knotting of chains and bracelets 15€ / Cleaning + gold plating 15€ / Untying knots 5€ per knot / Shortening of bracelets or necklaces 10€ / Lengthening of bracelets / necklaces 10€ + additional material costs

DANGER:
Unfortunately, due to the Christmas season and the high workload, we are unable to change belts in December. However, starting in January, we will be back at your service as usual and look forward to changing your belts. Thank you for your understanding!